Performance Appraisal and Review at the Zoological Society of San Diego


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Case Details:
Case Code : HROB125
Case Length : 11 pages
Period : 2005-2009
Pub Date : 2009
Teaching Note :Not Available
Organization : The Zoological Society of San Diego
Industry : Entertainment and Recreation
Countries : US

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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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Introduction Contd...

Before this, an effective system for employee performance appraisal was almost non-existent in the organization - just a paper-based system that was not implemented properly. In fact, employee performance was given a low priority and there were no consequences for not filling up the forms and sending it to the HR department.

In 2005, as part of ZSSD's new strategic plan, the organization decided to lay emphasis on employee accountability and make a shift to a pay-for-performance system that was tied to goals. The HR team led by the new HR Director Tim Mulligan (Mulligan) decided to opt for an online employee performance management system that would apprise the employees on goals and leadership competencies.

"Employees' and managers' goals are linked to five overall organizational goals so the Zoological Society's employees can see a clear connection between objectives that have been set for them and the organization's overall objectives,"4 wrote Christoper Lee5 (Lee) and Sean Conrad6 (Conrad).7...

 Excerpts >>


4] Christopher Lee and Sean Conrad, "Link Individual Performance to Organizational Goals," www.talentmgt.com, March 2009.
5] Christopher Lee is a human resources practitioner, lecturer, researcher and author of the book Performance Conversations: An Alternative to Appraisals.
6] Sean Conrad is a senior product analyst at Halogen Software with a special interest in talent management.
7] Christopher Lee and Sean Conrad, "Link Individual Performance to Organizational Goals," www.talentmgt.com, March 2009.

 

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